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수술실간호사가 경험하는 언어폭력이 단기감정반응과 장기 부정적 결과에 미치는 영향

 Verbal Abuse of Operating Nurses by Physicians and Other Nurses

간호행정학회지 2006년 12권 3호 p.343 ~ 354
KMID : 0614820060120030343
남경동 ( Nam kyung-Dong ) - 삼성서울병원 임상의학연구소

윤계숙 ( Yoon Ke-Sook ) - 삼성서울병원
정혜선 ( Jung Hye-Sun ) - 삼성서울병원
박순애 ( Bak Sun-Ae ) - 삼성서울병원
장부영 ( Jang Boo-Young ) - 삼성서울병원
성영희 ( Sung Young-Hee ) - 삼성서울병원

Abstract

Purpose: The purpose of this study was to analyze the prevalence and consequences of verbal abuse in the operating room nurses by physicians and other nurses.

Method: The data were collected from 761 operating nurses. The period of data collection was from September 7 to November 25, 2004. For this study the following tools were used: the verbal abuse scale, the emotional stress scale and the long-term negative effect scale. The data were analyzed by using SPSS Win 11.5.

Result: 744 nurses reported experiencing some type of verbal abuse from a physician and other nurses. The emotional stress and long-term negative effect were significantly increased by verbal abuse. The nurses of less than one year increased emotional stress from verbal abuse. The physician was the most frequent source of emotional stress by verbal abuse, followed by other nurses. The long-term negative effect was significantly increased in the factors of emotional stress and the physician was the most frequent source than other nurses.

Conclusion: Verbal abuse of nurses by physicians and other nurses continues to exist and is associated with negative consequences. Nurse administrators have to assess the present state for workplace verbal abuse and must endeavor in order to reduce verbal abuse.
KeyWords
수술실간호사, 언어폭력, 단기감정반응, 장기부정적결과
Operating rooms, Nurses, Stress, Psychological
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학술진흥재단(KCI) KoreaMed